Category: Service 4.0

“Lalo, I’m interested in knowing more about the use of Big Data, Artificial Intelligence and mobile devices to provide a better service for my customers. I’ve heard that’s Service 4.0, and want to know more…” A good friend asked me about service 4.0 and how to use Information Technologies –things like emerging technologies, apps, big…

What is Service 4.0? There goes this infographic with its most important characteristics: Integrating emerging technologies with customer centric processes and customers is a reality; if we don’t hop on, this ship will leave, and our customers will notice.