Three simple rules to exceed your customers’ expectations by design.

“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard”.

– Danny Meyer.

woman holding yellow rotary telephone
Yes, you can exceed your customers’ expectations by design.

Do you want to exceed your customers’ expectations by design? Follow these three rules from Danny’s Setting the Table. They will help you get loyal customers:

1. Challenge conventional wisdom in your industry by asking your team and yourself “whoever wrote that..?”

2. Adopt enlightened hospitality* as a way of life and decision making. Derive your strategies from there

3. Team with people with 51% attitude and 49% aptitude

Adopt them, and you will always deliver an experience that will make your customers want to come back for more… and there’s nothing like a loyal customer.

* Enlightened hospitality: Care for your people, your customers, your community, you vendors, and your investors. In that order.

Photo by Vinicius “amnx” Amano.

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